Flam is building the world's first social network through an enriching AR experience. We’re on a mission to build a platform that seamlessly harmonizes virtual and physical realities and provides a platform for people to live, create, and socialize in the most immersive and engaging ways.
With our proprietary image recognition, AI mocap, and avatar tech, we are democratizing 3D AR content creation and camera-first consumption at scale.
We are a high-energy and fast-moving team with a clear focus on creating never seen before experiences. We’re is backed by marquee investors - Silicon Valley Quad, Inventus Capital Partners, 9Unicorns, Kwaish Ventures, and a handful of angels.
Responsibilities:
- Responsible for planning, implementing and monitoring operations for FlamCard business across India and globally.
- The role involves working closely with the product, finance, design, and warehouse teams.
- Coordinate with key customers on appointments, shipment plans and return coordination.
- Maintain relationships with 3PLs, Selling Platforms, Tech platforms and Logistics Partners.
- Manage E-commerce Order Fulfilment from Order creation to Order dispatch for Indian and global customers.
- Returns management from returns delivery to put away
- Responsible for ensuring minimal stock reconciliation differences across warehouses
- Develop & monitor key performance indicators to measure the effectiveness of the warehouse operations and overall customer experience.
- Responsible for managing relationships with Selling platforms, and warehouse service providers.
- Achieve operational efficiency by creating new processes & improving existing processes
- Ensure optimum capacity utilisation of the warehouse by designing best-fit layouts of a warehouse, goods/material placement, inventory movement and maintenance of the warehouse
Requirements:
- Experience in setting up a warehouse management system for e-commerce
- Experience in managing global logistics
- Minimum 2-3 years of experience in E-commerce warehousing and working with multiple vendors.